Ambassador683414
Stayed here for two weeks for work. While it is not the worst Hilton property, that honor belongs to the Huntsville Doubletree, this is yet another disappointing property in the area. Corporate Hilton should really come and inspect their properties here in Huntsville. It is giving the Hilton brand a bad name. After coming off a great stay at another Home2 Suites elsewhere in the country, this location was on the opposite end of that spectrum. Rooms are old and housekeeping does the bare minimum cleaning. Bathroom door lock is hanging off the door but I guess it doesn’t matter because after getting trapped in the bathroom after the door swelled, I am hesitant to close the door. Room to room, noise is minimal but unless you are on the top floor or slightly hearing impaired, you can hear the guests walking in the room above you. Thankfully most guests are here for work as well so it’s pretty quiet after dark. At least once a week, the breakfast crew either does not show up for work or they have management issues with ordering supplies for delivery on time, so it seems. Breakfast starts at 630am but none of the food items were out at the time. 720am rolled around and still just muffins and the previous day’s breakfast. This happened twice. The gym is somewhat equipped with 2 treadmills (one broken and one functional), a peloton bike, and other machines but gym towels are not restocked. All of the staff I interacted with are generally nice although not exactly going out of their way to accommodate and fix any of these issues when you report it to them. One good thing is the full fridge and kitchen space so you can just prepare and eat in your room although my room comes furnished with all sorts of utensils but no spoons to be had. Housekeeping was apologetic but just shrugged and did nothing. Had to get some plastic utensils the next day from breakfast. I was here for work so was limited in hotel choices but just save your money and go elsewhere if you’re on vacation.
