KurSpa - Vernon, British Columbia

J D.

During a recent girls trip, a few of us had various services at the spa. Booking the treatments were simple, and there was one really fantastic woman that gave us a tour of the spa facilities and helped us know where to go for the appointments.

The massage with Braden was fantastic! He even taught some yoga classes, which my girlfriend raved about.

The pedicure, however, wasn’t her favourite. The spa treatment was not at the quality she expected for a spa of this stature. After discussions with management, they refunded this treatment - so that was a positive step.

Alex &. N. D.

Loved the amenities (pools, saunas, steam rooms, relaxation rooms, gym, yoga studio) with stunning views. Found everything very clean.

We were not organized enough to book a treatment before checking in, however the manager was very helpful and was able to accommodate us when we arrived. All of the spa staff are friendly and helpful.

However, we were a little disappointed with the Empress Sissi treatment. It basically was just a bubble bath with a Lindt chocolate each followed by a couples massage which was OK at best (we prefer RMT therapeutic massages). For the price point, would not recommend this treatment.

Bianca M.

We went to go to the tea room in gym wear this morning, which had been fine the day before but we got scolded by a short, brown haired lady that we weren’t allowed without slippers. I had stopped to sample their body lotion and I think thats what prompted this lady to tell us we weren’t allowed with our sneakers. We asked the front desk and they confirmed this lady was incorrect and apologized on her behalf. It really put a damper on our experience. If you dont want people to sample the lotion, dont put out testers. I was actually considering buyting one of the bottles but that service brought down our experience.

Robyn W.

I love the Kurspa, I usually just go for the saunas and the relaxation. It was far busier than normal this year so not quite as relaxing but they can't really control that. Massages are usually good but not great, however this year I had the best massage by Ross, highly recommend him, he gave the best neck massage and relieved all my neck pain

Alex G.

Booked a spa service online, the spa changed the time of the booking and we did not notice the time change in the generic email confirmation. When we arrived at the spa were told we were late and that we would be charged in full for the service we wouldn’t be able to fully enjoy. At no point did the spa attempt to call us or notify us that we were late for the service. So not only did they change our booking time, they didn’t even attempt to reach us to inquiry where we were.

From a customer service aspect the staff didn’t seem to care or have any compassion our situation. Or acknowledge us for our continued patronage, as this was the 5th booking we had over 2 days. The staff simply reiterated that they reserve the right to change the times of the bookings and it’s our fault for not noticing.

Instead of trying to put us at ease they just caused unneeded stress which is the opposite objective of a spa experience. We were put in a position where the longer we stood there discussing who’s was at fault the less remaining time we would have had with our booking. Fault aside we just wanted an enjoyable and peaceful experience, instead the spas reiterated their “policy” rather than emphasize customer service and compassion.

Reema R.

Probably the most uncomfortable massage and experience I’ve ever had. Unorganized &unprofessional for a “luxury spa experience”. I would have thought I was at an airport Marriott spa not a spa resort. My masseuse Halle was condescending, unprofessional and came off like an inexperienced part time college student and irritating to say the least. Made the whole experience all around underwhelming. Would not recommend.

Tanya

Was slimy on the ledges where you sit and felt dirty. Needs to be cleaned throughout the day and definitely at night once closed, which it wasn't as there was a dirty kleenex on the floor in one spa for at least a couple days while we were there. Sandals should be mandatory. Nice atmosphere and great idea, just needs to be WAY more sanitary

Jocelyn C. S.

Stunning place, great service