R E Robertson Plumbing & Heating Inc - Annapolis, Maryland

Nancy McCaskill

We have used R.E. Robertson for both plumbing and heating services. They continue to deliver efficient, reliable service at an incredibly reasonable price point. It feels so good to have a trusted name to call when something at the house goes wrong. I would highly recommend using their services, from ease of interaction with scheduling to prompt techs coming to the house, they have proven to be an outlier in the industry. Special shout out to Kyle, who has been a saint with the HVAC.

Colleen Yanchulis

RE Robertson answered the call and provided prompt service from the very beginning. No one wants to have an expensive plumbing issue but their professionalism and expertise softened the blow. And we have every confidence in their work. Jake, Roderick, Phil and their colleagues were the best. I can’t recommend them enough.

Steve

Our furnace was intermittently not working. It always worked when the tech came out. Robertson stayed with it and eventually when the service manager came out, he saw it fail. Furnace needed a new gas valve. Good service, reasonable rates.

Michelle Fink

I’ve been a loyal customer for over 20 years and even have a service contract with this company for our A/C. Recently, we experienced a backflow flood in our basement in an area they had repaired just last November. After shutting off our water the night before, I called the company right at 8 AM when they opened. They assured me I was the second person in line for service, and I’d know by 11 AM when to expect them.

However, despite following up twice, I wasn’t informed until 1 PM that they weren’t sure if they could make it out at all. Given the emergency situation and the fact that we had no water, they should have advised me earlier to contact another company. Ultimately, I did just that, and the other plumber arrived within 30 minutes and fixed the issue in 15 minutes.
I’m extremely disappointed by the lack of urgency and communication. After two decades of loyalty, I expected better service, especially in an emergency.

Michael Murphy

I was so happy to call this company. I was having hot water heater issues. They were one of the few plumbing companies to answer the phone and schedule a tech the same day. They arrived at 11am and informed me of the few options I had to attempt to repair the hot water heater. Instead, they were able to get a new hot water heater installed that afternoon. The quality of work was great and they were very professional and helpful throughout. Highly recommended.

Carley Campbell

Overall service was fine, and the folks that came out were very nice and professional.

However, I was bit shocked at the price. We’ve been at our current location (townhome) for 5-6 years and have never had a plumber/company charge us more than $90-120 for Annual Backflow Prevention Testing…RE Roberston charged us $250. We will likely go with our HOA community recommendation next year as the one who completed most testing in our area was offering it for $90 this year.

irene hantman

Ben and Roy were timely, efficient, effective, and very reasonably priced. A++ service. I will definitely use RE Robertson again!!!

Margaret Widmayer

Jake and his team did a great job installing a 50 gallon electric water heater and a well tank. Highly recommend would definitely use them again for my Heating and Plumbing needs Five Star