RE/DONE - West Hollywood, California

Zia

I cancelled an order from Redone and asked them not to send it. They completely ignored the email, and sent it anyway. I said I would decline the order, which I did. The package was returned to them. They didn't refund me, dodged all my emails and attempted to steal $200 from me. Only after writing a review online and reporting them to the California State attorney, did they hastily contact me to try to make this right.

In another incident, I ordered a pair of 27 inch waist jeans. They sent me a pair of 32 inch waist jeans (see photograph and look at the tag) and proceeded to manipulatively apologize that "it didn't work out for [me]" and tell me they were going to charge me return shipping. This is, of course, illegal.

Lol, who are these crooks?

Ivana Santilli

Though the jeans are kind of the coolest and on point that you can find, continuing a legacy of what Levi's does best, what I instead wanted to review is the customer service. Customer service is a lost art, especially in the age of online shopping. Natalie, was really great to deal with. She solved an issue, by doing justice to the store's policy, but also being fair to the customer. She problem solved and was kind and professional in doing so and went a step further to make it work for everyone. (Do note that the exchange/return policy here is pretty stringent and make sure you work within those when eyeing a beautiful pair of jeans. ) Natalie's knowledge of her products is above and beyond. I was helping a friend who is in her 80s and very stylish & elegant, to find a pair of jeans that would fit her well, & serve as a classic chic go to pair. The information and sizing, and description I gave , was matched perfectly with a new style that Natalie said was her current favorite at the store, and my friend now has a perfect easy to grab modern pair of jeans to rely on now.

Edward M

Literally google image search any of their $400 broaches and you'll find them on etsy and ebay for $20. This website is a scam. Re/Done is making you believe you're shopping vintage when many of these items are just cheap and widely available.

Just take a look at their "40s sterling navajo" pendant for $295 also on eBay for $40 with a completely different "origin story". Re/Done made this stuff up to overcharge you for ... well, cheap junk.

My fav is this $1100 pendant for $490 on ebay, again with a different name and different origin story.

Y Y

センスの良さが光ります。是非訪問してください。

F E