Rena Health & Leisure at Leonardo Royal London City - London

Amy Mauger

Spa and changing rooms were clean. Bathrobe and towel were provided. We went on Sunday afternoon and it was quiet enough to get loungers and have steam room/sauna/hot tub to ourselves at various points. Would highly recommend!

J Suth

Very mid. Lots of kids running around and the jacuzzi was so chlorinated it stung my friend’s eyes. Not many chairs to sit and relax in either. The aromatherapy steam rooms are nice though.

Nae nae K

Lovely experience in the spa, last visited years ago so nice to see it is still very well kept. Housekeeping were seen cleaning regularly, it was spotless in changing and spa area. Lifeguard was extremely helpful when one of our Lockers was broken. The locker was repaired promptly. Reception were welcoming. Overall positive experience. It would be nice to have a larger jacuzzi.

Anais Lafite

Very good facilities (swimming pool, sauna, steam room). But no restrictions on children and noise on the weekend, so not relaxing at all. The bathroom facilities are also oddly laid out and do not have a luxury feel at all. I felt I had paid 3 times ten price of my local health and fitness center for roughly the same service. Not great.

Alisha

Last weekend, me and my friend had booked for relaxing 2 night spa getaway at Rena Spa at Leonardo Royal Hotel London City. We had booked for a treatment each and to be quite frank, the experience of the spa was very disappointing. Firstly, the staff had booked us into a couple room, even though we are friends and would clearly want separate treatment rooms. The beds in the couple room were very close to each other and we felt uncomfortable with undressing infront of each other. When we had explained this to the massuses and they were not empathetic and told us to talk to the receptionist but we are "eating into our 50 mins treatment time", which is a rude response. The receptionist with the boal hair and wonky smile wasnt helpful either. She kept disappearing to talk to the manager on the phone and told us to send an email. Which is added stress as that would not solve the situation we were in that instance. So we were left with no choice or option than to leave without having our treatments. Which is just appalling and never experienced that in a spa. The next day we had spoken to Adrian, the spa manager, who was so condescending on the phone. He did not take any accountability of their error or tried to resolve the fact that we had paid for treatments we did not receive. The facilities at the spa were not good.
It was giving an East London leisure centre vibes with only 6 or 7 beds at the pool, making it hard to properly relax. One of the sauna rooms is not working, which other spa guests had mentioned to staff, but the staff seem clueless and rude. The overall experience of the spa was so bad that we didn’t feel comfortable to visit and use the facilities of the spa again. It had cause us such great stress and on a weekend that was supposed to be relaxing. I do not recommend this spa at all!

Param Singh

Nobody was there at concierge. Had to wait long in queue just to get the directions for the leisure center.
The gym is petite and exists for name sake. Had very limited machines in case you're expecting a regular gym. The machines are nice of brand life fitness but the free weights area is not very appealing with age old weights. The swimming pool area is nice but the showers are in dilapidated conditions.

Imad Mohammed Nazar

Highly recommend! Daniela is an amazing receptionist! Amazing service and the way she folded those towels was a sight to behold!

Florence

I had an good time anyway, but will NOT be back and do NOT recommend because of the following

I was given an indulgence day voucher for valentine's, booked through Spabreaks. Spabreaks confirmation email said at the bottom that the spa would contact me to confirm a time of treatment. No one ever called me. I had to call the spa myself, but I could only get through to them on the day. Then they send me a confirmation for 2h after I called, I don't have time to get there! I could move it but that was very frustrating, I thought I had lost my spot because of their bad service.

When I got there, the staff was very friendly, however I had chosen the City Living treatment and instead got Relax in the city. I even pointed this out during the treatment. I don't mind it that much because I did hesitate between both treatments, but after it was done I went back to my confirmation email and it definitely said City Living!!!

The treatment itself was quite nice, I usually need to click my back twice a day and I didn't after it (part of the treatment was a back massage). You then have to wait 20 minutes before using the facilities, just so you know.

I used the pool for 45 minutes afterwards and I was satisfied with the temperature and enjoyed a few laps, of course at a hotel and in London it was quite busy so no chairs were available. You can use the facilities for 3 hours (it's not written anywhere until you get there) but apparently from word of mouth from the staff they are quite flexible with it. There were children present so a bit noisy, be warned if you actually want to relax, to go to the pool before your treatment instead might be a good idea.

Also the £10 skincare voucher they give you is a minimum spend of £35. I was quite disappointed.

I ended up feeling energised like I wanted as written on the sheet they give the masseuse, but not because of the treatment, as I got a relaxing one instead of the energising one I asked for. I felt that way after swimming. And that's why I give the experience 3 stars instead of 2.